koddee — service desk, without the bloat.
Everything support teams need to triage, respond and resolve — without the bloat of enterprise helpdesk suites.
Channels in one inbox
Median first response
Platform uptime target
SLA clocks & escalations
Capabilities
Everything a support team needs, nothing it doesn't.
Multi-channel inbox
A single queue that unifies email, web forms, WhatsApp, live chat and social DMs. Conversations stay threaded across channels with full customer history, internal notes and collision detection so two agents never reply to the same ticket.
SLA automation
Define response and resolution SLAs per channel, priority or customer tier. Automated reminders, escalations and breach alerts fire on time — with business-hours, holiday calendars and pause-on-customer-reply built in.
Knowledge base
Internal runbooks and customer-facing help articles with full-text search, versioning, draft workflows and review reminders. Agents can deflect repeat questions and insert canned answers directly inside a ticket reply.
CSAT analytics
Post-resolution CSAT and NPS surveys, first-response and resolution-time benchmarks, agent leaderboards and topic-level trend analysis — exportable for QBRs and team performance reviews.
Built for busy queues
koddee keeps every conversation — email, WhatsApp, chat or form — in one threaded queue, with the SLA clock visible at all times.
Agents get context, managers get evidence, and customers get answers inside the window you promised them.
Who it's for
One platform, from two-person teams to national support desks.
Customer support teams
Shared inboxes, canned replies and collision detection so nobody double-answers a ticket.
Internal IT & helpdesk
Asset-aware tickets, approval flows and runbooks for staff requests and incident triage.
Field service
Job tickets dispatched to technicians with photos, checklists and sign-off captured on mobile.
Managed service providers
Per-client SLAs, branded portals and time tracking that feeds straight into billing.
How it works
Live in days — not a six-month implementation.
01
Connect channels
Point email, WhatsApp, web forms and chat at koddee — history is imported and threading is automatic.
02
Model your SLAs
Define priorities, business hours, escalation ladders and routing rules per team or customer tier.
03
Measure & improve
CSAT, first-response and resolution dashboards turn support into a reportable, improvable operation.
Integrations
Plays nicely with the systems you already run.
Email & WhatsApp
Two-way sync with Microsoft 365, Google Workspace and WhatsApp Business.
CRM
Customer context pulled from your CRM onto every ticket, with activity written back.
Billing
Time entries and per-client usage exported to invoicing and accounting systems.
Monitoring
Auto-create tickets from alerting tools via webhooks and REST APIs.
Identity
SSO via Microsoft Entra ID, Google and SAML, with role-based permissions.
Notifications
SMS, WhatsApp, email and in-app alerts for agents, managers and customers.
See koddee on your own tickets.
We'll run a working demo against your real support scenarios and map your SLAs before you commit.