Four products, each built for a specific operational job — all sharing the same engineering and security baseline.
Platform
Coming soon
More platforms in the pipeline.
kodeMedicalSoon
kodeAssetSoon
kodeAgriTechSoon
/ 02 · Service Desk
koddee
Everything support teams need to triage, respond and resolve — without the bloat of enterprise helpdesk suites.
Features
Multi-channel inbox
A single queue that unifies email, web forms, WhatsApp, live chat and social DMs. Conversations stay threaded across channels with full customer history, internal notes and collision detection so two agents never reply to the same ticket.
SLA automation
Define response and resolution SLAs per channel, priority or customer tier. Automated reminders, escalations and breach alerts fire on time — with business-hours, holiday calendars and pause-on-customer-reply built in.
Knowledge base
Internal runbooks and customer-facing help articles with full-text search, versioning, draft workflows and review reminders. Agents can deflect repeat questions and insert canned answers directly inside a ticket reply.
CSAT analytics
Post-resolution CSAT and NPS surveys, first-response and resolution-time benchmarks, agent leaderboards and topic-level trend analysis — exportable for QBRs and team performance reviews.
